Do you have questions about signing up for Equifax? See below for some frequently asked questions (FAQs).

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I've never applied for credit - will I have a file?

We do not know whether or not you have a credit file. To help you think about whether or not you might have a credit file it is worth noting that it includes not only applications for credit, such as a home loan or credit card, but other information too, such as default judgements, directorship details, applications for commercial credit, as well as applications for things such as a mobile phone, a store card or for some utility services such as gas and electricity. In addition, depending upon the type of information, the information on your file is retained for 5 years or more.

Will checking and monitoring my credit file impact my credit score?

Keeping a regular check on your credit file by ordering copies does not impact directly on your credit score. But it can indirectly help improve your score if you identify an inaccuracy, such as a default judgement that does not relate to you and request an investigation, or you identify other areas relating to your financial dealings that you could change, such as making application to only one lender rather than multiple lenders for the same loan.

When will my payment be processed?

Your payment is processed once you click on the Pay Now button.

Why do I need to have my identity verified?

The security of your credit information is very important to Equifax and we have a number of security safeguards in place. One of these is to seek sufficient information from you to help determine you are who you say you are.

I don't have all the information for identity verification, what can I do?

If you don't have the information required for identity verification handy, you can save for later. This enables you to come back at a later time and complete the details. You will just need your username (email address) and password and when you log in you will go back to where you left off. If you haven't completed the verification process within 1 day of signing up we will send you an email reminder to help you complete the process. We then follow up with another reminder email 7 days later and then 14 days thereafter. We will not cancel your order. We will wait for you to provide us the identification details required to fulfill your order.

Will I get a tax invoice?

Yes. When your payment is processed a copy of your tax invoice will be emailed to you.

When will my identity protection coverage begin?

As soon as you create your account and your identity is verified your credit alerts will be activated. In addition, if you have chosen a package including Identity Watch, this service will commence along with your Your Credit and Identity Guard Insurance.

Where do I find my Equifax username?

Your username is the email address you used to create your membership. Details of your membership, as well as any notifications and alerts, will be sent to this email address. Please note for security reasons you should only use your own personal email address.

What happens to the amount I have paid for my existing subscription when I upgrade?

When you upgrade you will pay the difference between what you have remaining on your existing subscription and the cost of your new product package.

Can I get an updated report whenever I want?

Your Equifax subscription includes credit reports on a regular basis. If you need a report for a particular reason - such as planning to apply for credit - you may want to get an up-to-date copy of your credit file to check before applying. If your next credit report is not yet due and you don't want to wait 10 days to get a free copy, as a Your Credit and Identity member you can order an additional report at a discounted rate.

How are Identity Watch alerts different to credit file alerts?

Credit file alerts occur when certain changes occur in your Equifax credit file, such as notification of an application for credit or a default. Identity Watch alerts advise you if your personal details, such as a credit card number or email address, have been located in areas where details are illegally traded on the Internet.

What does Your Credit and Identity Guard Insurance cover, and what does it exclude?

Equifax's Your Credit and Identity Guard Insurance provides cover if your identity has been stolen. It's designed to help you with the costs incurred in restoring your credit in the event of identity theft or fraud, and cover you while this is happening. If eligible, you will be covered for any out-of-pocket expenses in relation to recovering your identity, with up to AUD$15,000 cover per annum. Terms and Conditions apply.